Contact information
Company Information
This store and website are operated by Chengdu Shiguangli Technology Co., Ltd., a company registered in the People's Republic of China, with its registered office at Room 701, Floor 7, Unit 5, Building 5, No. 666 Guandong First Street, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu City, Sichuan Province, China. All business correspondence relating to orders, payments and customer accounts should be directed to the contact details set out on this page.
Customer Service
Our customer service team is available to assist with questions about products, orders, shipping, returns and refunds. The fastest way to reach us is by email at inboxerclub@outlook.com. Please include your order number and a clear description of your enquiry so that we can help you efficiently.
Business Hours
Our support team operates from Monday to Friday, excluding public holidays. Messages received outside these hours are recorded and answered on the next business day. We aim to respond to all enquiries within one to two business days, although response times may be longer during busy promotional periods.
Mailing Address
Written correspondence may be sent to the registered office address shown above. Please note that this address is for administrative and legal correspondence only. Returns and parcels should not be sent to this address unless our support team has expressly instructed you to do so, as unauthorised returns may be refused.
Response and Escalation
If you are not satisfied with the response you receive, you may ask for your enquiry to be escalated to a supervisor. We take customer feedback seriously and will review your case carefully. We are committed to resolving concerns fairly, transparently and in accordance with applicable consumer protection laws.